The CEO of U.Southward. crypto substitution Coinbase Brian Armstrong has apologized for poor customer support and revealed the company could integrate with DeFi protocols in a comprehensive Ask Me Anything session on Reddit.

The Reddit AMA (Enquire Me Anything) posted on March 17 had amassed over a thousand questions and responses from members of the social media platform. Visitor CEO Brian Armstrong and CFO Alessia Haas finally got around to responding to a few of them a week later on on March 23.

There was too a video that accompanied the AMA, which was a start for a visitor going public, in which the house chose to address the questions with the almost votes, value to the community, and relevance to its upcoming listing.

One of the nearly popular questions was from a Coinbase customer of four years regarding poor customer service with the user (Reverseengineer_24) challenge that support likes to "hibernate behind layers of ineffective automated workflows."

Armstrong responded with an amends but calculation that the company has been overwhelmed recently with the surge in cryptocurrency prices:

"Simply probably three, four months ago, we were getting almost 25,000 customer support inquiries a week. And within say, four weeks, it jumped to 100,000 or more."

He added that the trouble was being addressed and the company had quadrupled its capacity by bringing on at least 600 or more customer support agents this yr solitary. Haas chimed in stating that Coinbase is also "making investments on the production side to reduce the friction that we see a lot of customers call in and offer complaints about."

When asked about the potential threat of decentralized exchanges like Uniswap Armstrong said Coinbase will evolve to allow integration and access to them in the same style that Amazon allowed tertiary-party sellers to list products on the platform.

'It'southward similar Amazon in the early days, Jeff Bezos thought, "Hey, why don't we allow third-party sellers to put their products on at that place as well?" People thought he was crazy […] He realized that, well we want to create value for our customers, and in the long run, that'due south what's going to make us a valuable company."

He added: "So nosotros ever effort to think about what does the client want and give them that, non what does Coinbase desire."

Another extremely pop question regarded preferential access to shares for Coinbase customers or an airdrop like to the ICO model. Armstrong responded that there volition exist a listing but no preferential handling for anyone, calculation that regulatory issues would hinder whatsoever kind of token or stock airdrop for customers.

Alessia Haas said Coinbase had investigate a security token, but concluded upwards settling on a direct list:

"It was really important that nosotros were able to offering a security token that was native to crypto and could be treated like an ERC-xx, could be used in DeFi, and have all of the features of crypto that nosotros all have come up to love. And until we can offer something that we experience similar meets the customer or an investor, in this example, feel that nosotros desire information technology to have, we've found that nosotros couldn't pursue that at this time."

Armstrong was also asked nearly users ownership Coinbase stock via the exchange to which the answer was an emphatic no as the shares will only be listed on the NASDAQ Global Markets Platform.